공감하면 친절하게 대할 수 있는데, 공감을 하려면 대화와 이해기 우선되어야 할 것 같다. “We think too much and feel too little. More than machinery, we need humanity; more than cleverness, we need kindness and gentleness. Without these qualities, life will be violent and all will be lost.” — Charlie Chaplin (1889–1977)
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